General conditions and legal information

The terms and conditions of this Access and Use Policy apply to the Website available at or any other URL, zone or subzone that may be used to host the Website (hereinafter the “User”) at a later date, as well as to any search performed on the said Website, and/or to any use by the visitor accessing the Website (hereinafter the “User”). Any consultation, use or transmission of the Website implies acceptance by the User, without reservation, of the terms and conditions set out below.

For any question or claim, you can contact the following e-mail address:

1. Intellectual property rights

The Website is processed by Voltalia SA (hereinafter “Voltalia”). Voltalia is the owner and lawful licensee of all components and content protected by intellectual property rights and available on the Website.

The database, components, presentation of content and all elements (text, images, graphics, photographs, videos, database, etc.), trademarks, logos and domain names, which appear on the Website, are the property of Voltalia and, where applicable, the property of its partners, and are protected by the laws on intellectual property. Access to the Site and pages is granted to the User according to the navigation proposed. All rights not expressly granted by Voltalia are considered reserved.

No part of the Website may be partially or totally copied, reproduced, extracted, modified, republished, loaded, denatured, transferred, displayed or distributed, in any medium whatsoever, without the prior written consent of Voltalia and must respect the intellectual property rights and any other rights mentioned. Any unauthorized reproduction of an element of the Site, as well as any unauthorized extraction of data from the Site or the Site’s database is prohibited and may result in prosecution for falsification, unfair competition and damage to image, among others.

When the use of elements of the Site is authorized by the present General Conditions and provided that the source and ownership of this element are systematically mentioned, this use must not result in any denaturation, deterioration, modification or alteration of any kind, as the case may be.

Where applicable, the following notice must be displayed on any authorized copy of any element of the Website: “Copyright 2023 – Voltalia all rights reserved” followed by a redirection to

2. Hypertext links

Voltalia has no control over third-party Websites. The existence of a hyperlink between the Website and a third-party Website does not imply any kind of guarantee or responsibility on the part of Voltalia with regards to the content or use that may be made of this Website.

Voltalia is in no way responsible, separately or jointly with the publisher of the third-party Site, for hyperlinks leading to the site or to which the Site refers by a hyperlink. In particular, Voltalia is not responsible for the content of any third-party Site accessible from a page on the Website or any third-party Site that links to a page on the Website.

Voltalia will endeavour to remove hyperlinks to any inappropriate content that is reported to it at the following e-mail address:

3. Protection of personal data

For further information on Personal Data, the cookies used by the Site and the rights of Users, you may consult the “Privacy Policy” and “Cookies Policy” pages.

4. Responsibility

Except as required by law, the Website is provided “as is” and “as available”. Voltalia does not make, nor does the User receive, in connection with the use of the Website, any other express or implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Voltalia cannot guarantee that the Website, or any service or content, including information and materials for download, will be free of errors or defects, or that the foregoing will be corrected. The above disclaimer may be supplemented by any provision of the Terms and Conditions. Except where contrary to mandatory legal provisions, Voltalia disclaims any liability for any damages suffered directly or indirectly by the User or third parties in connection with or related to the use of any element and content of this Website. Voltalia is not responsible for direct or indirect, material or immaterial damages, such as, but not limited to, loss of profit, loss of opportunity, loss of customers, loss of data, loss of image and/or immaterial damages suffered by the User.

5. Availability of the Website

Although Voltalia has taken all necessary measures to ensure the reliability of the information, services, software or products present on the Website, it cannot be held responsible for errors, omissions, viruses or results that may be obtained by their misuse. Voltalia is, in fact, bound only to a simple obligation of means.

The User declares and guarantees that they are aware of the characteristics and limitations of the Internet and, in particular, that the transmission of data and information on the Internet is only relatively reliable technically, as these circulate in heterogeneous networks with different characteristics and technical capacities that interrupt access or make it impossible at certain times.

Voltalia strives to keep the Website accessible 24 hours a day, 7 days a week, but is not obligated to do so and therefore, makes no guarantee of availability or accessibility or continuous performance. Voltalia and/or its suppliers may also interrupt your access, including for purposes of maintenance and upgrades to the Website or its hosting infrastructure, or for any other reason legitimate to Voltalia. Voltalia is responsible for these interruptions and the consequences that may result for the User or any third party. Voltalia may terminate or change the features of the Website at any time without notice.

6. Security

Voltalia makes its best efforts to ensure the security of the Website in accordance with the rules applicable in the sector. Voltalia cannot guarantee the infallibility of this protection against any data leakage due to risks associated with the Internet.

It is important that you exercise caution to prevent unauthorized access to your personal information. You are responsible for maintaining the confidentiality of your password and account information. Therefore, you should be sure to log off when using a shared computer.

7. Applicable legislation

Unless otherwise provided by applicable law, any difficulty, claim or dispute arising out of or in connection with these Terms & Conditions shall be resolved in accordance with French law. The French courts shall have full and exclusive jurisdiction over any dispute arising under these Terms & Conditions.

Most of the online content and services on the Site are available in French and English. In case of dispute, the French text will prevail.

8. Legal notice

Site editor:

Registration number : 485 182 448 R.C.S.
PARIS, 84 bd de Sébastopol, 75003 Paris, France
+33 1 81 70 37 00,